Emulo policy

Refund Policy

Last updated: July 17, 2026

This policy applies to Emulo Pro purchases from Emulo, operated by Ohad Krispin in Israel. Polar processes payments and approved refunds as Merchant of Record.

1. First subscription payment

You may request a refund of your first Emulo Pro subscription payment within 14 days of purchase.

2. Renewal payments

You may request a refund of a monthly or annual renewal payment within 7 days of that renewal.

3. How to request a refund

Email ohadkrispin@gmail.com from the address associated with your Emulo account. Include the account email and Polar order reference when available. Never send complete card details, passwords, authentication codes, recovery secrets, or API keys.

4. Cancellation is separate

Canceling a subscription stops future renewals but does not automatically refund an earlier payment. Likewise, a refund does not automatically cancel the subscription. If you want both, request the refund and cancel through the customer portal or ask for cancellation in the same support message.

5. Processing

Approved refunds are returned through Polar to the original payment method. Processing time may depend on Polar, the payment network, and your financial institution. Polar may also issue a refund independently where required to prevent a dispute or comply with its obligations.

6. Abuse and mandatory rights

Emulo may refuse requests involving fraud, repeated abuse, or requests outside these windows when legally permitted. This policy does not limit mandatory consumer rights, chargeback rights, or remedies that cannot be excluded under applicable law.

Questions about a payment or refund can be sent to ohadkrispin@gmail.com.